Returns & Exchanges

At Thomson Carter, we want you to be completely satisfied with your luxury fragrance purchase; therefore, we offer a 30-day return window for products in their original, unopened condition. If you are not entirely happy with your scent, our dedicated team is here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully place the unused beauty products in their original luxury packaging to ensure they are protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing