Frequently Asked Questions

Everything you need to know about your Thomson Carter luxury experience.

How long will my order take to arrive?

Standard shipping typically takes 3-5 business days, while express delivery options are available at checkout for 1-2 day arrival within the continental United States.

Are Thomson Carter products cruelty-free?

Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and are never tested on animals at any stage of production.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return label.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer service line.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.